Delivery Policy

We deliver to the United Kingdom, European Union, and selected international destinations where available at checkout. Available zones and rates are shown before you complete your order.

Items shown as “Available to be shipped” are in stock: we ship them within a maximum of 3 days.

Items shown as “Backorder only” are not in stock right now. Deliveries for backorder items can take from several days to several months, depending on the product. If an order mixes in-stock and backorder items, we will tell you whether it ships in parts.

Items shown as “Restocking” are restocked regularly. They, and any units beyond what we currently hold, ship as soon as new stock arrives; checkout tells you when this applies.

Custom or made-to-order items may require longer lead times; the expected dispatch date is shown on the product page or order confirmation.

Delivery charges are calculated at checkout based on destination, weight, and selected service level. Minimum order values or free-delivery promotions, when available, are displayed before checkout.

We use established courier and freight partners. Once your order is dispatched, you will receive a confirmation email with tracking information where supported by the carrier.

Orders delivered outside the United Kingdom may be subject to customs duties, taxes, or import fees. Unless explicitly included at checkout, these charges are the recipient's responsibility.

Report missing, damaged, or delayed shipments within 7 days of the stated delivery window to [email protected].

For returns information, see our Refund & Returns Policy.